This Privacy Policy explains how ECOMO collects, uses, discloses, stores, and protects personal information when you use our website, mobile application, and related services. It applies to Riders, Drivers, delivery partners, business users, and visitors. By using our services, you agree to the practices described in this Privacy Policy.
ECOMO is operated by Ecomo Nepal Pvt. Ltd., a company registered in Nepal. Our registered office is at: Kathmandu - 01, Nepal. For privacy-related questions, contact us at: operations.ecomonepal@gmail.com. For purposes of this policy, ECOMO acts as the data controller/responsible party for the personal information we process.
We collect information you provide to us directly, information collected automatically when you use the service, and information received from third parties.
When you create an account, we may collect your name, phone number, email address, password, profile photo, date of birth, gender, language preference, emergency contact, and saved locations such as home or work.
If you register as a Driver or vehicle owner, we may collect government-issued identification, driver’s license, vehicle registration, insurance documents, tax-related information, bank account details, and other KYC documents required for verification and compliance.
We collect trip-related information such as pickup and drop-off locations, route, distance, time, fare, cancellation history, ratings, feedback, and support requests related to the trip.
We collect precise and approximate location data through GPS, Wi-Fi, Bluetooth, IP address, and similar technologies while you use the app. For Riders, location may be collected from the time a ride is requested until the trip ends. For Drivers, location may be collected while Driver mode is active and for a limited period afterward for safety, fraud prevention, and service integrity. This is consistent with common ride-sharing practice and the Nepal context of consent-based processing.
When you pay for a ride or receive earnings, we may collect payment method details, transaction records, billing information, wallet or bank account information, invoices, receipts, and refund history. Payment partners may also collect and process your payment data under their own terms and privacy notices.
We may collect device model, operating system, browser type, app version, IP address, device identifiers, crash reports, diagnostic data, and usage information such as pages viewed, features used, and session times.
We collect the content of communications you send us, including emails, in-app chat, phone calls made through support channels, complaint messages, survey responses, and other correspondence.
When you use our website or app, we may use cookies, pixels, SDKs, tags, local storage, and similar technologies for essential functions, analytics, security, performance measurement, and marketing. You can manage cookie preferences through your browser or device settings, and through any cookie banner or preference centre we provide.
We use personal information for the following purposes: to provide and operate the service; to verify identity and maintain safety; to support customer service; to improve the service; to communicate with you; for marketing and promotions (with your consent where required); and to comply with legal obligations.
We process personal information on one or more of the following grounds: your consent; performance of our contract with you; compliance with applicable law; protection of vital interests and safety; prevention of fraud, abuse, or misuse; our legitimate business interests, provided these do not override your rights.
We do not sell your personal information for money. We may share information only between Riders and Drivers (to complete a ride), with service providers, with affiliates and group companies, with law enforcement and public authorities when required, or in a business transfer.
If you register as a Driver, we may collect and use additional information such as identity documents, driver’s license, vehicle documents, earnings records, performance data, and safety-related information.
We keep personal information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our terms. When no longer needed, we delete or anonymize it.
We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, detect fraud, and deliver marketing campaigns. You can control cookies via your browser or device settings.
Depending on your account type and applicable law, you may access/update your profile, correct inaccurate information, withdraw consent for marketing, disable location permissions, or request account deletion. Contact us at operations.ecomonepal@gmail.com to exercise your rights.
Our services are intended only for users aged 18 years or older. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 18, we will delete it.
Your information may be stored or processed in Nepal or in other countries where our service providers operate. We take reasonable measures to protect it, including contractual safeguards and encryption.
We use reasonable technical and organizational safeguards including encryption, access controls, monitoring, and security reviews. No system is completely secure, but we work to protect your information.
If we become aware of a data incident, we will investigate, contain it, and take remedial steps. Where required, we may notify affected users or authorities.
Our website or app may contain links to third-party services. Their privacy practices are governed by their own policies. We encourage you to read their privacy notices.
We may update this Privacy Policy from time to time. Continued use of the service after an update means you accept the revised policy.
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact us first at operations.ecomonepal@gmail.com. This Privacy Policy is part of our Terms of Service. By using ECOMO, you agree to the terms above.
← Back to Home